Our Story

Support Genie was founded in 2020 by Thi Nhu-Y Nguyen with the goal of providing high quality, personalised care to persons living with a disability. Support Genie is family-owned business where participants and their families are treated as part of ours. Over the last 15 years, Thi Nhu-Y worked in health care as a registered nurse.

While working as a practice nurse in general practice, she has seen first-hand the physical and mental health complications that come about when persons needing support and their families are not appropriately care for and supported while at home. Support Genie was founded to support these persons and to assist with the ongoing challenges that family members caring for loved one’s face daily. Support Genie aims to support the spectrum of persons living at home from children with special needs through to older persons living with the challenges of age.

Our Values

Our business core values are the drivers that guide how we act in a distinctly Genie Support way, so we can deliver on our purpose and achieve our mission. We bring our values to life through our behaviour – specific, observable and measurable action.

Excellence in care

We deliver the highest quality in everything we do. Our services will be provided with high quality staff, evidence based and continuous measurable improvement.

Building trust

We collaborate transparency to address what truly matters and always deliver what we promise.
Our support services focus on the philosophy of fostering independence and kinship in each and every client in which we serve.


We hold ourselves to the highest moral and ethical principles. We will not do anything outside of legal framework which will negatively impact our Clients and damage our business reputation.


We treat everyone honestly, fairly and courteously.

Our Staff

Meet our best and executive
management team

Thi Nhu-Y Nguyen

Founder & Managing Support Coordinator

Dominic Le



Support Worker


Support Worker

Our team hails from various backgrounds, encompassing different ethnicities, languages, and traditions. This diversity enriches our approach to patient care, allowing us to provide culturally sensitive and individualised support.

Support Genie wishes to acknowledge the traditional custodians of the land on which our services are delivered – the people of the Noongar Nation. We acknowledge and pay respect to the Noongar people’s ongoing culture, beliefs and relationship with the land, as well as their rich contribution to life in this region.

© 2024 HY & OB Pty Ltd trading as Support Genie. All rights reserved.